30 days to return
We are happy to refund or exchange any item (including sale items) within 30 days from date of arrival, if for any reason you change your mind
Please make sure your items are returned new, unused and with its original packaging and tags still attached. Please return your order in it’s original condition and packaging with tags still attached to the address below
Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.
IMPORTANT! Please note that in order for us to process your return you need to open a ticket below. We cannot process any returns if ticket wasn’t open first.
C/O US APPAREL
UNIT 3, GROUND FLOOR
30-32 KNOWSLEY STREET
Items must be returned in a saleable condition, for example we cannot accept returns that smell of smoke or are covered in pet hairs etc..
Any Worn items or items ripped during being worn cannot be fully refunded due to not being in a resalable condition.
Please note we do not accept hand delivered returns to the above address as a means of returns. Parcels returned this way will be rejected
Please note we are an online based company only
How long will it take to process my money back into my account ?
Please allow up to 10 working days for us to receive your items, process your return and confirm your refund amount. We will send you an email when this has been completed for you. Bank Account payments will take 2 working days for PayPal payments will take 1 working day
Will you refund me the original postage I paid ?
We ask our customers to pay for the return postage back to us. We will indeed refund the full amount paid for the item. When returning your item, the free gift has to be returned with the product purchased. If the free gift is not returned a charge of £2 will be deducted from the refund amount.
I’ve not received my refund ?
It can take around 10 days for your refund to be returned to you from the date you post your item(s) back to us. Please allow 5-7 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done
Where’s my item ?
You should receive an email from us with your individual tracking number which will end in GB. You can track your item from the following link https://www.royalmail.com/track-your-item
Will Occasionwearforkids be providing a returns label ?
Customers are asked to pay for return postage but we do offer a return label for the price of £3.50 which is cheaper than most royal mail tracked postage